API / integrations
Building an API-Enabled Healthcare Platform
Client-facing APIs for ordering, tracking, communication, and fulfillment. White-label and standalone PMS in progress. EPCS certification not complete.
At a glance
- Problem
- If clients can only work through internal tools, manual intake and status chasing become the integration layer — slow, expensive, and brittle as volume grows.
- My ownership
- I defined API requirements, client onboarding rules, and how operations handles partner-system failure. I led product requirements for vendor integrations including ScriptPro, white-label direction, and EPCS readiness.
- Constraints
- Two users on every call: the client system and the operator who inherits the error. REST contracts, retries, and error states sit next to controlled-substance and EPCS constraints.
- Decision
- I made the product decision to treat the API as a product: a small, reliable contract, explicit error states, and internal observability when a partner call fails. Do not grow surface area faster than reliability.
- Collaboration
- I worked with engineering, operations, and vendor partners on integration behavior. Partner-system failure is an operations incident, not a ticket in isolation.
- Result
- APIs support prescriber ordering, client tracking, communication, and pharmacy operations. White-label work is in flight. Standalone PMS is targeted for mid-2027. Leading product work toward DEA EPCS certification — not complete.
System
Integration topology
Telehealth / client system
Ordering, tracking, communication
API / integration layer
Contract, error states, partner recovery
Pharmacy workflow
Operations inherit the failure
The API is the product surface between a client system and pharmacy operations. Reliability, error states, and recovery matter as much as the happy path.
01
Problem
Clients need a dependable integration contract. Operations need to see and recover failures. An API error in pharmacy is not a UI glitch.
02
What I owned
I defined what clients can do through APIs, onboarding requirements, non-negotiable integration rules, and how internal teams operate when a partner system fails.
I led product requirements for third-party vendor integration, including ScriptPro, and product and integration work toward DEA EPCS certification. I helped set white-label direction and the standalone PMS roadmap (mid-2027).
03
Product decisions
Separate the external contract from internal tools. Specify error states, retries, and operational recovery before adding endpoints.
Treat ScriptPro and EPCS as platform capabilities with regulatory constraints — not isolated vendor tickets. Certification is in progress; it is not claimed as done.
04
Result
Telehealth organizations can integrate and automate operational workflows instead of depending entirely on manual interaction. Platform work continues toward white-label use and standalone PMS capability.